Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, faucets, and front-loading washer/dryer.
What is the application fee and is it refundable?
Application fees are $40 per person 18 years or older occupying the apartment. You may pay these fees online by credit card; a small convenience fee will apply. All application fees are nonrefundable. We also require an administrative fee of $50. This is so that the credit and criminal background check can be processed for approval.
How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
You are responsible for the electricity, internet and cable (if you choose to purchase this). I recommend visiting saveonenergy.com for all of the electric providers in our area. Electricity is required to be turned on and set up no later than your move in date. Our company also requires that you purchase Renter’s Insurance. If you choose to opt out of purchasing Renter’s Insurance, our company does offer a liability policy for an additional $10 per month.
What is the security deposit?
Security deposits will vary depending on qualifying criteria.*The standard security deposit is $200-$300 and can go up to one month’s rent. This deposit is able to be refunded at the end of the lease contract, so long as you abide by the contract’s policies and follow your move out instructions.
When is my rent payment due?
Rent is always due on or before the first of the month. Our company does offer a 4 day grace period. Rent must be paid in full no later than the 5th.
What day of the month am I liable for a late charge?
Rent is always due on the first and a $75 late fee is assessed on the 6th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. Personal checks are accepted through the 5th of each month. A resident can also pay in the form of a Cashier’s Check or through our Paylease card. Paying with a Paylease card does add an additional $4 fee. Paylease cards are issued by the office staff and can be used at Wal-Mart or HEB’s Customer Service departments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $300 pet fee. We also require an additional $25 pet rent. Pet rent is charged per pet, per month. (i.e. Max is a dog and Stella is a cat. I will owe $50 each month in pet rent). Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. The Lease Break fee is $1,500 and must be paid 45 days into your 60 day written notice. A resident is required to pay this fee and the 60 day rent total.
How can I refer a friend?
If you love Stephenville Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community. Please make sure the friend/ family member fills out our Resident Referral Bonus Form. Both parties must sign this form and it must be attached the both account. You will then receive your bonus one month after the referee has moved in.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Charter Communications and AT&T are our community cable and Internet providers. The office does not offer cable or internet. You would need to outsource for this amenity.
Can I grill on property?
Yes, however personal grills are not permitted on property. Our communities offer several grills located throughout the property for use of residents.
I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Staff cannot meet the resident at their home. The resident must call and stop by the office to be let into their home. A key can be given to the resident to use, so long as collateral is left in the office and the key is returned in a timely manner.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.